After a complimentary consultation, we will begin with an intake/initial assessment. Following that will be weekly, or bi-weekly sessions where we begin exploring your past, present, and potential future.

We'll know which type of therapy is ideal for you based on our assessment. Nava Therapy often integrates contemporary and traditional approaches. The number of sessions and treatment style can be adjusted to fit your needs.

Each session is scheduled weekly, or bi-weekly and lasts about 55 minutes. But this depends on the client's condition and/or insurance coverage. There is no definite timeframe on when the therapy ends. The decision to end therapy may be decided by the therapist and/or client.

At Nava Therapy, we believe in accessibility.
Nava therapy is in-network with

• Blue Cross Blue Shield of MI
• Blue Care Network
• Priority Health
• Aetna
• United Healthcare

Acceptable forms of payment are credit/debit card. Existing clients can log into their client portal and pay their invoice/co-pay/deductible safely through a secure, HIPAA compliant platform.

Yes, please log in to your client portal to make all payments.

Nava therapy recognizes that traditional therapy is centered on in-person/face-to-face interactions. The COVID-19 pandemic of 2020 presented an opportunity for all of us to pivot and readjust how we approach that reality. We believe in the convenience of online therapy for our clients that may otherwise not seek therapy to avoid social stigma.

Online therapy also increases availability of services to all clients residing in the state of Michigan. Nava Therapy believes that online counseling can create the same, if not better environment for its clients in a virtual space.

• It is important that our clients understand that a successful virtual therapy appointment is dependent upon a strong digital connection on both ends.
• There may be breaches in confidentiality in the event that the client is not in a private location where he/she/they can speak openly without being overheard or interrupted by others.
• Your therapist may change the course of treatment depending on the client’s level of care. Not all clients are suitable for telehealth services.

The Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.

The Good Faith Estimate is only an estimate—actual items/ service charges may differ. The Good Faith Estimate does not include any unknown or unanticipated costs that may arise and are not reasonably expected during treatment due to unforeseen events. You could be charged more if complications or special circumstances occur. Other potential items and/ or services associated with therapy charges may include but is not limited to no show/ late cancellation fee(s), record request(s), letter writing(s), legal fee(s)/ court attendance(s), professional collaboration(s), and in-between session supports). These potential items / services and associated fee(s) are discussed further within the “Therapy Consent, Policies, and Agreements” documentation and should these items / services be initiated a new Good Faith Estimate will be provided. The Good Faith Estimate does not obligate the client to obtain listed items or services.

The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, and your bill is $400 or more for any provider or facility than your Good Faith Estimate for that provider or facility, federal law allows you to dispute the bill.

You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.

You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.

If you dispute your bill, the provider or facility cannot move the bill for the disputed item or service into collection or threaten to do so, or if the bill has already moved into collection, the provider or facility has to cease collection efforts. The provider or facility must also suspend the accrual of any late fees on unpaid bill amounts until after the dispute resolution process has concluded. The provider or facility cannot take or threaten to take any retributive action against you for disputing your bill.

There is a $25 fee to use the dispute process. If the Selected Dispute Resolution (SDR) entity reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate, reduced by the $25 fee. If the SDR entity disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.

To learn more and get a form to start the process, go to www.cms.gov/nosurprises/consumers or call 1-800-985-3059.

For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov or call 1-800-985-3059.

Nava Therapy is gender-affirming and understands that not all cultures and identities are alike. We are open to learning and growing with the community at large.

The client is responsible for attending each appointment and agrees to adhere to the following policy: If you cannot keep the scheduled appointment, or if you will be more than 15 minutes late to your appointment, you MUST notify our office to cancel or reschedule the appointment prior to 24 hours of the scheduled appointment time. Failure to provide adequate notice will result in a cancellation fee.

We take our client’s right to privacy and confidentiality very seriously. We do not permit recording, screenshots, etc. of any kind during sessions to prevent any breaches to confidentiality.