Effective August 1, 2023
Notices of Privacy Practices
Our Commitment to Privacy
When it comes to your health information, you have certain rights. We respect your rights to access and control your personal and health information. This section describes your rights and some of our responsibilities to help you understand and exercise these rights.
- Get An Electronic or Paper Copy of Your Medical Record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
- Ask Us to Correct Your Medical Record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say "no" to your request, but we will tell you why in writing within 60 days.
- Request Confidential Communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say "yes" to all reasonable requests.
- Ask Us to Limit What We Use or Share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.
- Get A List of Those with Whom We Have Shared Information
- You can ask for a list (accounting) of the times we had shared your health information for six years before the date you asked, who we shared it with, and why.
- We will include all the disclosures except those about treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but charge a reasonable, cost-based fee if you ask for another within 12 months.
- Get A Copy of This Privacy Notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
- Choose Someone to Act for You
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will ensure the person has this authority and can act for you before we act.
- File A Complaint If You Feel Your Rights Are Violated
- You can complain if you feel we have violated your rights by contacting us using the information on page 1.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
Data Protection Rights
In addition to the rights outlined above, we want to ensure you are fully aware of your data protection rights. However, this does not include any data we must keep for administrative, legal, or security purposes. Every user is entitled to the following:
- The right to access - You can request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
- The right to erasure - You can request that we erase your personal data under certain conditions.
- The right to restrict processing - You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing - You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability - You can request that we transfer the data collected to another organization or directly to you under certain conditions.
For certain health information, you can tell us your choices about what we share. Talk to us if you have a clear preference for how we share your information in the situations described below. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
If you cannot tell us your preference, for example, if you are unconscious, we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases, we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How Do We Typically Use or Share Your Health Information?
We typically use or share your health information in the following ways.
Treat you: We can use your health information and share it with other professionals who are treating you.
- Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary.
- Example: We use health information about you to manage your treatment and services.
Bill for your services: We can use and share your health information to bill and get payment from health plans or other entities.
- Example: We give information about you to your health insurance plan so it will pay for your services.
How Else Can We Use or Share Your Health Information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions in the law before we can share your information for these purposes. For more information, see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues. We can share health information about you for certain situations, such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone's health or safety
Do research. We can use or share your information for health research.
Comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we comply with federal privacy law.
Respond to organ and tissue donation requests. We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director. When an individual dies, we can share health information with a coroner, medical examiner, or funeral director.
Address workers' compensation, law enforcement, and other government requests. We can use or share health information about you:
- For workers' compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative order or a subpoena.
How Can We Use Other Information Collected Through the Website?
We use your personal information to provide you with products and services, such as to fulfill your requests for products and services or to help us personalize our offering and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include, but are not limited to:
- Fulfilling your order or requests for services and providing customer service
- Notifying you of new products and services and any other changes to our Site or services that may affect you
- Creating and maintaining your account
- Conducting auditing and monitoring of transactions and engagement
- Conducting marketing, personalization, and third-party advertising
- Protecting the security and integrity of our websites, mobile services, and our business
- Sending surveys
- Preventing fraud
- Updating our operational and technical functionality
- Conducting business analysis, such as analytics, statistics, projections, and identifying areas for operational improvement
- Conducting research and development
- Fulfilling our legal function or obligations
- Visitor comments may be checked through an automated spam detection service
- Your IP address may be included in the reset email if you request a password reset
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind anytime. Let us know in writing if you change your mind.
For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
Changes to the Terms of this Notice
We can change the terms of this notice, which will apply to all information we have about you. The new notice will be available upon request in our office and on our Site.
Information We Collect Through Our Website
We may collect both anonymous and personally identifiable information. Anonymous information is information that cannot be connected to the identity of a specific individual. An example of anonymous information is that while this website may record the number of visits to a particular page at a given time, it does not necessarily tell us every visitor's name or other identifying information. Many website users will choose not to provide any personally identifiable information. Therefore, those individuals are anonymous to us, and any data collected about their use of this website is anonymous information. Personally identifiable information identifies a particular user, such as name, address, or phone number. Our Site is not directed to anyone under the age of 18 or the applicable age of majority in the jurisdiction from which the Site is accessed ("minors"), and we prohibit minors from using the Site. We do not knowingly collect personal information from minors. If you are the parent or legal guardian of a minor who has provided us with personal information, please contact us to have that minor's personal information deleted.
Automatic Anonymous Information
We collect certain technical and routing information about your computer when you visit our Site. For example, we log environmental variables such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your originating Internet Service Provider to try to bring you the best possible service. We also record search requests and results to try to ensure our search engine's accuracy and efficiency. We use your IP address to track your Site use, including pages visited and the time spent on each page. We collect this information and use it to measure this website's use and improve its content and performance. All the information automatically submitted to us by your browser is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any user and will not be used to contact you.
Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly, and they do not collect your personally identifiable data. Third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and help speed up your future interactions with our website.
Necessary: Some cookies are essential to experience our Site's full functionality. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account, securely add products to your basket, and checkout.
Analytics: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
This website collects personal data to power our Site analytics, including:
- Information about your browser, network, and device
- Web pages you visited before coming to this website
- Your IP address
This website collects personal data to power our Site analytics, including:
- Internal links
- Pages visited
- Form Submissions
When you submit information to this website via web form, we collect the data requested in the form to track and respond to your submissions. Please do not submit confidential or medical information using a form on our website. Any information you submit on a form may not be secure. Depending on how the form submission is transmitted to us, third-party service providers may have access to form submission data.